Returns & 3-Business-Day Inspection Policy
Every watch from The Watch Vault comes with a 3-business-day inspection period starting the day it's delivered. It must come back as the exact same watch and serial, in the exact condition it was shipped out in. If it isn't right for you, you can return it for a refund under the terms below.
How to start a return
Email joshua@watchvaultok.com or call us within 3 business days of delivery to request a return authorization. Returns sent without authorization will not be accepted.
Condition requirements
To qualify for a refund, the watch must come back in the same condition it was delivered:
- Unworn and unaltered, with no sizing, link removal, strap changes, or adjustments
- All protective stickers, tags, and hang tags intact
- All original box, papers, links, and accessories included
Verification
We record the serial number and photograph every watch before it ships. Returned watches are inspected and matched against those records. Any watch that does not match, has been opened, serviced, or tampered with, or shows wear or damage not present at shipment will not be refunded and will be shipped back to you at your expense.
Return shipping
You are responsible for return shipping. The watch must be shipped fully insured for its purchase price, with signature confirmation, to the address we provide. We are not responsible for watches lost or damaged in return transit.
Refunds
Refunds are issued to the original payment method within 5 business days after we receive and inspect the watch. Two deductions apply to voluntary returns: (1) the actual cost of the complimentary outbound shipping, unless The Watch Vault agrees in writing to waive it; and (2) for credit card purchases, the actual, nonrefundable card processing fees incurred by The Watch Vault for the transaction (see Terms of Service).
Damaged, incorrect or misrepresented items
Our 3-business-day return window and the deductions applicable to voluntary returns do not limit any rights or remedies available under applicable law if a watch arrives damaged, is incorrect, or is materially different from its listing. Please contact The Watch Vault promptly if you encounter one of these issues.
Final sale items
All sales are final after the 3-business-day inspection period. Watches marked "Final Sale," special orders, and sourcing requests are not eligible for return.